Job Description Utilizes nursing process to evaluate patient needs over the telephone and provide guidance and education to patients, adhering to organizational policies, procedures, and guidelines. Provides high-risk patients with chronic disease management and liaises between the patient, hospital, physicians’ office, home care agency, etc. Job Responsibilities Performs outbound calls to specific patient populations. Reinforces discharge plans, medication management, and provides patient and family education. Receives triages and responds to telephone calls from patients requiring medical guidance. Provides patients with clear instructions and education utilizing appropriate guidelines. Directs patients to the proper locus of care, including emergent care, urgent care, routine and same-day appointments, follow-up, and self-home care based on nursing assessment outcomes; utilizes the Customer Service Center (appointment center) to assist patients in making physician appointments within an appropriate timeframe. Documents calls according to established guidelines. Communicates with physicians, RNs, or other healthcare providers regarding patient status. Collaborates with physicians when patient requires physician involvement, intervention, or follow-up. Participates in education and in-service programs. Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here but considered related are not essential functions. Job Qualifications Graduate from an accredited School of Nursing. Bachelor’s Degree in Nursing is preferred. Must be enrolled in an accredited BSN program within two (2) years and obtain a BSN degree within five (5) years of job entry date. Current license to practice as a Registered Professional Nurse in New York State required, plus specialized certifications as needed. *Additional Salary Details The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget, and internal equity). #J-18808-Ljbffr Northwell Health
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