Job Description

The RN Telephone Advice/Triage Nurse provides expert professional nursing advice and triage services to patients over the phone. Conducts patient assessments utilizing standard protocols and standardized procedures. Uses clinical knowledge, experience, and best practice independently to provide medical advice to patients with potentially urgent, emergent, or potential health problems. Makes safe, effective, and appropriate dispositions, including facilitating referrals to primary care and specialty providers, healthcare facilities and community resources. Responsible for educating the caller regarding immediate health care needs utilizing knowledge of basic nursing principles, practices, ethics, and concepts. Handles incoming calls, faxes prescriptions and assist with processing prescription refill. Will be in-office with the option of becoming remote after successful completion of departmental requirements.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit  PIHHealth.org or follow us on  Facebook ,  Twitter , or  Instagram .

Required Skills

• Strong interview, communication, customer service skills and documentation skills.
• Knowledge of nursing functions, and basic anatomy and physiology.
• Adaptability.
• Critical thinking and independent problem-solving skills.
• Accuracy in maintaining medical records.
• Honest, dependable, conscientious.
• Is alert to cues on the phone when assessment is limited to auditory, verbal, and emotional cues.
• Possess the ability to communicate effectively on a level that is easily understandable by the patient.
• The ability to demonstrate and perform generic and patient specific population critical competencies based on age and diagnosis.
• The ability to utilize time and resources effectively.
• Ability to delegate.
• Proficient computer skills are essential.

Required Experience

Required:

• Current and unrestricted RN CA state licensure
• Current BLS card issued by American Heart Association
• Bachelor’s Degree in Nursing Science (BSN) from accredited nursing program
• Minimum 3 years of nursing experience
• Minimum 2 years in an emergency room or urgent care setting

Preferred:

• Bilingual English/Spanish communication skills
• Experience in direct nursing care in the Ambulatory Care Setting a plus
• A background in telephone triage is ideal

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